FAQ

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What are New World Carnival Card benefits?

Get rewarded for playing? Yes! New World Carnival Card is a membership program that gives you rewards fo playing at New World Carnival in Singapore. Rewards vary according to membership tiers and range from free game tokens, bonus e-tickets, exclusive benefits and so much more.

How does New World Carnival Card work?

You can join New World Carnival by topping up your membership card.
There are four membership tiers.
Ruby: A warm Welcome to Fun! Purchase a Ruby card in any of our stores by loading a minimum of S$10.
Black: Be part of the dark side. A accumulative spending of $300 will upgrade you to the Black Tier.
Gold: Go for Gold! A accumulative spending of $1,200 will upgrade you to the Gold Tier.
Diamond: Truly a class of its own. A accumulative spending of $7,000 will upgrade you to the ultra-exclusive Diamond Tier.
Please refer to the Membership Tiers table for more information on rewards and benefits offered at different tiers.

How do I check my accumulative spending?

Please visit our venues at 313@Somerset to check your accumulative spending.

How do I know when I am being upgraded to the higher membership tier and what do I need to do to receive my New World Carnival benefits?

You will be notified at shop of your upgraded membership tier, benefits, member exclusive offers, and promotions. Upon upgrade please visit our cashier to collect your new card

Will my New World Carnival card, game credit and e-tickets expire?

Yes. Your New World Carnival card, game credit and e-tickets will expire if the card is inactive for 12 months from date of last game played.

How do I maintain my membership tier?

Once you qualify for Gold or Diamond tier, you will be at that tier for a full year from the date you qualified. You will then have one year from that date to accumulate $1,200 or $7,000 to extend your membership for another year.
If you do not accumulate the $1,200 or $7,000 in one year, your membership will be downgraded one tier respectively. 

How do I get my birthday Mystery gift?

You will receive a one-time mystery gift at the shop within the member’s birthday month.

How do I get a replacement for a lost New World Carnival membership card?

Please complete our Lost card contact form to request for a card replacement. A $10 fee will be charged for card replacement.